Return / Complaint Form
Before returning the product, please fill out the complaint form below.
The form can also be downloaded as a PDF and sent to Falter Sp. z o.o. (ul. Poznańska 69, 62-045 Pniewy) or by e-mail to Falter Sp. z o.o. at reklamacje@falter.eu.
In the case of an unjustified complaint, the customer will be charged for transportation costs: both for collection and return of the product.
CUSTOMER INFORMATION
Always check the package in the presence of the courier.
Upon delivery, the buyer must check that the shipment has not been damaged during transport. A condition for processing any complaint is drawing up a damage report in the presence of the courier.
You may file and pursue claims directly with the courier company or forward the case to: reklamacje@falter.eu or to your account manager.
Courier company damage/complaint forms:
INPOST → https://inpost.pl/protokol
If the security tape is broken, you may refuse to accept the parcel or collect it at your own risk.
Please fill out the complaint/return form in detail. Without the completed form, your complaint/return will not be processed until the documentation is provided.
Send the completed complaint/return form to reklamacje@falter.eu or send it along with the product to: Falter Sp. z o.o., ul. Poznańska 69, 62-045 Pniewy.
Prepare your shipment carefully — pack it securely to ensure it is well protected during transport.
Within 14 days you will receive a response from the Complaints Department regarding the acceptance or rejection of your claim.
Contact details for the Complaints Department: e-mail: reklamacje@falter.eu, phone: +48 786 180 002.
The complaint/return form can be downloaded at: https://www.falter.eu/reklamacje-i-zwroty/
We wish you as few damaged parcels as possible!